Shipping & Returns
Delivery Information
Pita House delivers to suburban towns in the North and South
Islands of New Zealand. The NZ Courier Now fee is added to your products
purchase to give you a clear picture of the products cost and the delivery
cost. Unfortunately, Pita House does not Guarantee timely delivery to rural
addresses for greater than two days.
You must live in New Zealand to order. Please take care when
specifying your delivery address as refunds will not be given if you enter an
address incorrectly. If you will not be home when the order is to be delivered,
please make an alternative arrangement, and leave specific delivery
instructions on the checkout page for our courier provider to follow. Ownership
of the products transfers to you once the product is delivered in accordance
with your delivery instructions. We will always try to accommodate special
requests, but you must call Pita House prior to ordering to ensure that your
special requests can be met. If you are unsure whether we can arrange delivery
to your address, please call us or send us an email and we will be happy to
check your address. Alternatively, you can check on NZ Post’s ‘address checker’
on the NZ Post website.
Delivery
Times
All of our deliveries are made using Pita House from Monday
to Thursday between 9am and 6pm Cancellation
of Order Policy
If you have made a mistake and would like to cancel an order
you must notify us prior to the dispatch of the goods. Any cancellation of
orders must be communicated to customer service via email and a cancellation
and restocking fee of $8 will be charged to your credit card. If you have any
questions regarding charges to your credit card please phone on Pita House on
09 5775718 or email us at info@pitahouse.co.nz
Returned
Products Policy
Products ordered in error or change of mind purchases after
goods receipt cannot be returned due to food safety and hygiene requirements.
If items you have purchased products through Pita House and you believe they
have been damaged, are faulty or spoiled at the time of delivery, we will endeavour
to investigate and sort out the issues and comply with our obligations under
the Consumer Guarantees Act 1993. All requests for credits/refunds must be
lodged via email with customer service within 48 hours from delivery of the
goods. Claims for credits/refunds that fall 48 hours after delivery will not be
accepted.
Refunds/Credits
Policy
If you consider that any Products sent to you are damaged,
defective or fail to comply with the quality explained on the Pita House website,
you can notify us via email and we will investigate the received digital or
physical evidence of the defective Product. We will endeavour to notify you of
the outcome of the investigation as soon as we can, and should a claim be
upheld we will credit you customer account for the amount of
the damaged or faulty product. Please take care when specifying your delivery
address as refunds or credits will not be provided for if you enter an address
incorrectly. Ordered in error or change of mind purchases after goods receipt
cannot be returned and refunded due to food safety and hygiene requirements. If
you request a refund for any other reason, you can request a refund by email to
info@pitahouse.co.nz and we will consider each request at our reasonable
discretion and comply with our obligations under the Consumer Guarantees Act
1993. All requests for credits/refunds must be lodged via email with customer
service within 48 hours from delivery of the goods. Claims for credits/refunds
that fall 48 hours after delivery will not be accepted.